CUSTOMER SERVICE

CHF is with you every step of the way. It believes in providing superior customer services. It comes standard with all of our products.

The CHF Difference:

  1. A Fully organized Working Relationship
    From initial designing to finally delivering, CHF believes in working closely with our clients. We believe customer satisfaction is our satisfaction, so we take time in understanding your product needs and objectives. Then we work with you – pinpointing the right combination of quality, functionality, and price – to fabricate winning bedding products that do more than satisfy your business requirements – they exceed them.
  2. A Seamless Supply Chain
    CHF offers a seamless supply chain .Even before a purchase order is placed, we start planning for the fabric supply to anticipate your needs. As soon as the order is placed, we constantly track the progress, balance production constraints, manage shipping logistics and arrange customs processing – all to make sure your products arrive on time, exactly as you ordered them.
  3. Two-Way Communication
    Democracy is a voice that gives floor to all people who believe in sharing opinion, idea, thought, concept and attitude. At CHF, communication is never a one-way street. We not only listen to your needs, but also keep a track of what’s happening in the industry. In order to develop new directions in our field, we embrace opportunities to explore, share, and collaborate with our clients, by developing new product range with new ideas and new technologies.
  4. Prompt Response Times
    Central to Standard Fiber’s East-meets-West approach is a sophisticated, custom-developed IT system that provides seamless management and round-the-clock customer service between production and our customers. Typically our response times are the following:
  • Price inquiries – within 3 days
  • Sample requests – 2-3 weeks
  • Production of orders – 12 weeks, FOB Mumbai

Our expeditious turn-around enhances your ability to quickly respond to market opportunities, which is great for your customers – and perhaps not so great for your competition.

  1. Real-Time Technical Support & Consulting
    CHF offers the full range of skills and technical support needed to ensure rapid progress and a successful outcome to customer projects. It also supports an informed and knowledgeable team of experienced commercial textile professionals. We help finalize your product designs with rapid and thoughtful responses, by answering your queries, and providing suggestions and solutions.